Terms & Conditions

TERMS AND CONDITIONS

Refunds and Returns – goods

We are not required to provide a refund or replacement if you simply change your mind.

However you can choose a refund or exchange if an item has a major problem. This is when the item:

  • Has a problem that would have stopped someone from buying the item if they had known about it.
  • Is unsafe.
  • Is significantly different from the sample or description.
  • Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Note that most of our items are one-off pieces and therefore an identical replacement may not always be available.

Please keep your proof of purchase – e.g. your receipt.

We take our legal obligations seriously and therefore have structured our policy directly from the Australian Competition & Consumer Commission (ACCC) guidelines. For further information on Australian consumer law please refer to the link provided.

ACCC Refunds and Returns – http://www.accc.gov.au/publications/refunds-remedies

Please note that most of our range is vintage, handmade and antique and therefore shows signs of wear and tear, marks, inconsistencies and imperfections. We consider this part of their charm and are not seen as faults or flaws but rather signs of their history and appeal.

There is no compensation on delivery charges unless you believe the item has suffered damage in transit. If this is the case please photograph the damage and contact us via email providing photographic evidence within 24 hours of receiving your goods. We will then take the matter up with the delivery provider.

Product Disclaimer

Please note that most of our range is vintage, handmade and antique and therefore shows signs of wear and tear, marks, inconsistencies and imperfections. We consider this part of their charm and are not seen as faults or flaws but rather signs of their history and appeal.

Privacy Policy

Monsoon Living is mindful of your privacy and respects any information you provide to us through this website. All information collected will be used solely by Monsoon Living to conduct our business. Your information will not be disclosed to any third parties other than what is required for the delivery process. We will only ask for and use relevant personal information as necessary.

Monsoon Living actively seeks to comply with Australia’s privacy laws. We take our legal obligations seriously and therefore aim to ensure that our privacy policy meets the legal requirements in order to maintain and honour your privacy.

For more information please refer to the Australian Government – Office of the Australian Information Commissioner (OAIC) link provided.

OAIC Privacy Policy – http://www.oaic.gov.au/privacy/privacy-resources/privacy-guides/

Our preferred method of payment is through PayPal. When you pay with PayPal your financial information is not shared with us. It is securely protected to minimise fraud and help safeguard your identity. If you have more questions on this please refer to the PayPal link provided.

PayPal Privacy Policy – https://www.paypal.com/au/webapps/mpp/ua/privacy-full

Personal Security

Monsoon Living is confident that your information is secure when purchasing items through our online store. Please refer to “Financial Security” for details relating to your financial information. Any personal information given to Monsoon Living will be protected. We take all reasonable care to make our site as secure as possible.

Financial Security

Our preferred method of payment is through PayPal. When you pay with PayPal your financial information is not shared with us. It is securely protected to minimise fraud and help safeguard your identity. If you have more questions on this please refer to the PayPal link provided. Buying online should be a happy experience. With PayPal’s Buyer Protection Policy you can focus on the fun stuff – choosing what to buy!

https://www.paypal.com/au/webapps/mpp/paypal-safety-and-securityLiability

Liability

Monsoon Living has provided information on the website as accurately as possible. We will take all reasonable care – in so far as it is in our power to do so – to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from this site.

Newsletters

We offer a free e-newsletter to share content and information about our site with interested users. Users may cancel their free email subscription by following the simple “unsubscribe” link at the bottom of each newsletter or email.

Copyright

Copyright and Intellectual Property of this website are owned by Monsoon Living. All trademarks, service marks, graphics, logo and photography are the property of Monsoon Living, unless stated otherwise. No use of these may be made without prior written consent. We understand however that our images may be used on personal blogs, please notify us prior to use and credit Monsoon Living with a link to our website www.monsoonliving.com.au. We retain our legal rights to enforce any actions arising from any breach of the Monsoon Living copyright.

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